FAQ

Order Processing and Shipping (Updated April 27, 2021)

  • Orders are processed and shipped within three business days of payment with the following exceptions - if there is drilling involved, the timeframe is five business days; if there is custom jewelry making involved, the timeframe varies and will be determined on a case by case basis.

  • We generally ship via USPS.

Customer Satisfaction and Returns (Updated May 12, 2021)

  • If an item is damaged in shipping, contact us regarding the options available (replacement, alternative item, credit, etc.).

  • Undamaged items are eligible for a refund or exchange for any reason within 30 days from the date of receipt. We are more than happy to fix or replace items due to defects within a year from the date of receipt. (Defects, unfortunately, do not include the item being dropped, mishandled, etc.) In either case, we ask that you send the item back to us (at your expense). We will refund your money or exchange, fix or replace the item and send it back to you (at our expense).

Wholesale Options (Updated May 8, 2021)

  • Outright/Co-branded – 40% discount from RETAIL price/cannot be marked up beyond 120% of RETAIL price
    Items will be provided in a Seaside Stones branded gift box, with a card naming the stone and when applicable: where the stone is from, metaphysical properties, metal used, etc. Some rock items may come with stands. Pendants will be on an 18-inch black cord (with an extender). Alternate black cord lengths available (16, 20, 22, and 24) at no additional charge. Sterling silver and copper chains available for an additional charge. Earrings will have plastic backs attached. All items under this option are sold under the assumption that these are for resale, not personal use, and must be resold with the Seaside Stones box and card. Cabochons are excluded from this option as those are sold for jewelry making purposes. Minimum order: $200

  • Outright/Non Co-branded – 30% discount from RETAIL price
    Items will be provided in zippy bags. A sticker will be attached to the bags naming the stone, and when applicable: where the stone is from. Jewelry is excluded from this option. Minimum order: $500

  • Consignment – Not available at this time

  • Contact us for additional information

Your Personal Information (Updated February 4, 2020)

  • We do not sell our customers' information - your name, address, and email address will not be shared.