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FAQs

New US Shipping Policy - Online Orders (Added September 8, 2023) - Orders under 1 pounds / under $300 shipping is $6, orders over 1 pound (under 5 pounds) / over $300 (under $600) shipping is $10, orders 5+ pounds / over $600 shipping is $15


30 Day Invoice Cancelation Policy - Online Orders (Added September 8, 2023) - We will no longer be reaching out beyond the Square final reminder - we will cancel your order as per that reminder unless you contact us. Fyi - Square automatically sends reminders on your due date and every seven days up until the final 30 day reminder, which let's you know you have 5 days or your order will be canceled. 
 

Website Orders (Updated July 10, 2023)

  • There will be delayed shipping when orders are placed while we are traveling for gem and mineral shows. To see exact show dates, please visit our Event Calendar on our home page. Our monthly email will provide more information about potential shipping delays. There is a link to our most recent monthly email on our home page. Our gem and mineral show schedule is as follows:  
    March – Hickory NC 
    April – Raleigh NC | Portland ME| Dover NH
    July – Essex Junction VT
    August – W. Springfield MA | Lebanon PA | Concord NH
    September – Fryeburg ME | Poughkeepsie NY | Harrisburg PA
    October – Bristol CT | Cranston RI
    November – Brewer ME | Worcester MA

Customer Satisfaction and Returns (Updated July 12, 2022)

  1. If an item is damaged in transit, please contact us within seven (7) days of receiving the item. We will discuss the options available, such as replacement, alternative item, credit, etc..

  2. Undamaged items are eligible for a credit or exchange for any reason within 30 days from the date of purchase.

  3. Defects = We are more than happy to fix or replace jewelry due to defects (within one (1) year from the date of purchase. Defects, unfortunately, do not include the item being dropped, mishandled, etc. Additionally, defects do not include cord breakage.

  4. Regarding #1 and #2, we ask that you send the item back to us (at your expense). We will exchange/replace/fix the item and send it back to you (at our expense).

Live Shows (Updated July 10, 2023)

  • To purchase: Comment with the number or letter of the item as indicated during the live show.

    • First time buyers: Please message Seaside Stones with your email address (via Facebook Messenger, email, Instagram DM, etc.). Email address must be received within 24 hours of purchase.

  • Invoicing: Is done via Square. Please check your spam folder if you haven't received your invoice. 

  • Shipping: 

    • For US shipments we use USPS. Shipping is $6 for orders that are one (1) pound or less, $10 for orders that are from one (1) to five (5) pounds, $15 for orders that are over five (5) pounds.

    • We do combine shipping with orders from our live shows and from our Facebook groups "Seaside Stones - Online Rock Shop" and "Cabochons, Beads, and More"

    • For non-US customers, please let us know what country we are shipping to and we will let you know the shipping costs.

  • Note about Square: Square does not require you to have an account with them. Square is our point of sale system and we use it at gem and mineral shows and online as it tracks our inventory. Additionally, Square is more secure than PayPal and it is more cost-effective for international sales. More information about Square can be found at https://squareup.com/

Sales Tax (Added July 10, 2023)

  • All orders are subject to sales tax, including online sales. If you have a valid Resale Certificate (or whatever your state calls is - an EIN is NOT acceptable); please email a copy to seasidestoneseastport@gmail.com.


Order Processing and Shipping (Updated July 10, 2023)

  • Most orders are processed and shipped within three business days of payment with the following exceptions - if there is drilling involved, the timeframe is five business days; if there is custom jewelry making involved, the timeframe varies and will be determined on a case by case basis. When we are traveling for gem and mineral shows there will be additional shipping delays. that information is communicated in the Shipping line item on your invoice.

Wholesale - Valid Tax ID Required (Updated November 11, 2021)

  • Only jewelry is available for wholesale purchases.

  • Co-branded – 40% discount from RETAIL price/cannot be marked up beyond 120% of RETAIL price.
    Minimum order: $200

  • Consignment – Not available at this time

  • Contact us for additional information

Your Personal Information (Updated February 4, 2020)

  • We do not sell our customers' information - your name, address, and email address will not be shared.

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