FAQs

Facebook Live Shows (Updated July 25, 2021)

  • To purchase: Comment with the number or letter of the item as indicated during the live show.

    • First time buyers: Please message the Seaside Stones Facebook page with your email address (see below for a picture of where to message us if needed). Email address must be received within 24 hours of purchase.

  • Invoicing: Is done via Square. Please check your spam folder if you haven't received your invoice. 

  • Shipping: 

    • For US shipments we use USPS. Shipping is $5 for orders that can ship in a padded envelope and $10 for orders that must ship in a box. For orders over $100, we offer discounted shipping: envelopes ship for free and boxes ship for $5.

    • We do combine shipping with orders here, from our live shows, and from our other Facebook groups "Seaside Stones - Online Rock Shop" and "Cabochons, Beads, and More"

    • For non-US customers, please let us know what country we are shipping to and we will let you know the shipping costs.

  • Note about Square: Square is our point of sale system at our store and at gem and mineral shows. For you as the customer, it does not require you to have an account with them. Square is much more brick-and-mortar friendly and gem and mineral show friendly than PayPal. Additionally, Square tracks inventory and it is more cost-effective, especially when dealing with non-US buyers. Being that our store is on the Canadian border, we usually (pre-COVID) had many Canadian shoppers. We also are a cruise ship port for small cruises. More information about Square can be found at https://squareup.com/

Order Processing and Shipping (Updated April 27, 2021)

  • Most orders are processed and shipped within three business days of payment with the following exceptions - if there is drilling involved, the timeframe is five business days; if there is custom jewelry making involved, the timeframe varies and will be determined on a case by case basis.

  • We generally ship via USPS.

Customer Satisfaction and Returns (Updated May 12, 2021)

  • If an item is damaged in shipping, contact us regarding the options available (replacement, alternative item, credit, etc.).

  • Undamaged items are eligible for a refund or exchange for any reason within 30 days from the date of receipt. We are more than happy to fix or replace items due to defects within a year from the date of receipt. (Defects, unfortunately, do not include the item being dropped, mishandled, etc.) In either case, we ask that you send the item back to us (at your expense). We will refund your money or exchange, fix or replace the item and send it back to you (at our expense).

Wholesale - Valid Tax ID Required (Updated November 11, 2021)

  • Only jewelry is available for wholesale purchases.

  • Co-branded – 40% discount from RETAIL price/cannot be marked up beyond 120% of RETAIL price.
    Minimum order: $200

  • Consignment – Not available at this time

  • Contact us for additional information

Your Personal Information (Updated February 4, 2020)

  • We do not sell our customers' information - your name, address, and email address will not be shared.

How to message us on Facebook

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