Purchasing During Live Sales - (Updated October 10, 2026)

• To purchase: Comment with the number or letter of the item as indicated during the live show.

  • First time buyers: Please message Seaside Stones with your email address (via Facebook Messenger, email, Instagram DM, etc.). Email address must be received within 24 hours of purchase.

• Invoicing: Is done via Square. Please check your spam folder if you haven't received your invoice. 

• Shipping: 

  • For US shipments we usually use USPS

  • We do combine shipping with orders from our live shows and from our Facebook groups.

  • For non-US customers, please let us know what country we are shipping to and we will let you know the shipping costs.

• Note about Square: Square does not require you to have an account with them. Square is our point of sale system and we use it at gem and mineral shows and online as it tracks our inventory. Additionally, Square is more secure than PayPal and it is more cost-effective for international sales. More information about Square can be found at https://squareup.com/

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Online Orders (non-website orders): How Our Invoices Work, Including 30 Day Invoice Cancelation Policy - (Updated October 10, 2026) 

• Invoices are due per the due date; however, if you are still shopping with us, please leave your invoice open as it saves both of us money (you = shipping fees/etc, us = transaction fees). Invoices can be left open for a MAX of 30 days! Invoices under $40 have a 3% handling fee added.

• If you leave your invoice open: - weekly reminders are sent to remind you about your open invoice. If your invoice hits 30 days past due, you will receive a FINAL reminder. If your invoice is not paid per the FINAL reminder, your order will be CANCELED. Also, once your invoice reaches 30 days, your new claims will be placed on a separate invoice, which will remain on hold until the current open invoice is paid. If the current invoice is not paid per the final reminder, BOTH ORDERS ARE CANCELLED.

• If you pay your invoice, we assume you want us to ship - we do not hold orders once paid.

• If you are a customer who requests drilling, invoices are closed when they hit 20 drills. This enables us to minimize our drilling queue and allows us to be fair to other customers who have drilling requests.

• All new customers are added to our monthly e-newsletter mailing list so that you are aware of live sales, shipping delays, etc.

• Please read the TRAVEL INFO & COMMUNICATION section of your invoice as we update that to let you know if there are shipping delays due to gem and mineral show travel.

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Online Orders (non-website orders): Shipping - (Updated October 10, 2026) -

• US Shipping - under 1 lb/under $100 (not insured) - $8

• US Shipping - under 1 lb/$100-$249 (insured) - $11​

• US Shipping - under 1 lb/$250-$499 (insured) - $14

• US Orders over 1 lb & International Shipping - actual shipping costs

• Orders are closed at $499 or 20 drills (unless special arrangements are made).

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Sales Tax - (Added February 1, 2026)

• All orders are subject to sales tax, including online sales. If you have a valid Resale Certificate (or whatever your state calls is - a federal EIN form is NOT acceptable); please email a copy to seasidestoneseastport@gmail.com.​

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Processing and Shipping - (Updated October 10, 2026)

Online Orders:

• Most orders are processed and shipped within three business days of payment with the following exceptions - if there is drilling involved, the timeframe is five business days; if there is custom jewelry making involved, the timeframe varies and will be determined on a case by case basis. When we are traveling for gem and mineral shows there will be additional shipping delays. that information is communicated on your invoice and in our e-newsletter.

​Website Orders

• There will be delayed shipping when orders are placed while we are traveling for gem and mineral shows.

  • Our monthly e-newsletter will provide more information about potential shipping delays. There is a link to our most recent monthly e-newsletter on our home page. Our show schedule runs from April through November.

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Customer Satisfaction and Returns - (Updated October 10, 2026)

1. DAMAGED ITEMS - Orders under $100 are NOT insured since the US post office includes insurance. Orders over $100 are insured via a third-party. If an item is damaged in transit, please contact us immediately. We will need the following: a photo or video of the damaged item(s) and a photo or video of the damaged package. When you contact us, we will discuss the options available, such as replacement, alternative item, credit, etc..

2. UNDAMAGED ITEMS are eligible for a credit or exchange for any reason within 30 days from the date of purchase.

3. DEFECTS = We are more than happy to fix or replace jewelry due to defects (within one (1) year from the date of purchase. Defects, unfortunately, do not include the item being dropped, mishandled, etc. Additionally, defects do not include cord breakage.

4. Regarding #1 and #2, we ask that you send the item back to us (at your expense). We will exchange/replace/fix the item and send it back to you (at our expense).

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Wholesale - Valid Tax ID Required - (Updated October 10, 2026)

• A valid resellers certificate is required (see above)

• We do not normally sell wholesale. However, we may consider it, depending on what you are looking for. Please contact us directly to discuss. 

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Your Personal Information - (Updated February 4, 2020)

• We do not sell our customers' information - your name, address, and email address will not be shared.

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